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Terms and Conditions

Terms and Conditions

for The Bramble Patisserie

Welcome to The Bramble Patisserie! By placing an order with us, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

The Bramble Patisserie specializes in wedding cakes, celebration cakes, and patisserie products, available at markets and by direct order. We are a small, independent business committed to delivering high-quality baked goods tailored to your needs.

2. Placing an Order

  • Custom Designs
    We love bringing your cake ideas to life. However, as a creative business, we cannot copy designs from other bakers. You may share inspiration images, but your cake will be unique to you.

  • Allergen Information
    You must inform us of any allergies or dietary requirements when placing your order. We handle common allergens (nuts, dairy, gluten, eggs). Although we take utmost care, we cannot guarantee our products are entirely allergen-free.

3. Payments

  • Payment Policy

    • Full payment is required at least 7 days before your order’s due date.

    • For orders over £90, a 10% non-refundable deposit is required at booking to secure your date.

    • For wedding cakes, payments can be made in three instalments. Full payment must be completed at least 14 days before the wedding.

    • Tasting sessions are charged separately; this fee will be deducted from the final wedding cake price upon booking.

  • Payment Methods
    We accept bank transfers and any other methods specified during the ordering process.

4. Cancellations and Refunds

  • Cancellations
    If you need to cancel, please contact us as soon as possible. Deposits are non-refundable unless we are unable to fulfill your order.

  • Refunds
    We are unable to offer refunds once products have been collected or delivered, except in cases of fault on our part. If you are dissatisfied with your order, contact us promptly and we will do our best to resolve the issue.

5. Collection and Delivery

  • Orders can be collected from our designated location or delivered by arrangement (delivery fee applies).

  • Once collected or delivered, responsibility transfers to you. Please ensure cakes are transported and stored properly to maintain quality.

6. Market Sales

Products sold at markets are prepared with care. Customers are responsible for checking product details, including allergens, at the time of purchase.

7. Liability

The Bramble Patisserie is not liable for damage to cakes or products after collection or delivery, including improper handling/storage by the customer.

8. Changes to Orders

To request changes (e.g., flavour, design, collection date), please contact us at least 7 days before your order is due. We will try to accommodate, but after this timeframe, changes may not be possible.

9. Contact Us

For questions or concerns, please email thebramblepatisserie@gmail.com or use our listed contact options.

Thank you for choosing The Bramble Patisserie. We look forward to making something delicious and beautiful for you!

Privacy Policy

Last Updated: 4/8/25

The Bramble Patisserie respects your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase with us.

1. Information We Collect

We may collect:

  • Identity Information: Name, email address, phone number

  • Order Information: Billing and shipping address, purchase details

  • Payment Information: Processed securely via our payment providers (we do not store card details)

  • Technical Information: IP address, browser type, device info (if visiting our website)

  • Marketing Preferences: Your choices regarding promotional communications

2. How We Use Your Information

We use your information to:

  • Fulfill your orders and provide customer support

  • Improve our website and services

  • Send marketing emails (only if you have opted in)

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service Providers: For payment processing, delivery, or website hosting

  • Legal Authorities: If required by law or to protect our rights

4. Your Rights

Under UK data protection law, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request a copy of any data we hold about you

To exercise these rights, email us at thebramblepatisserie@gmail.com.

5. Data Security

We use appropriate security measures to protect your data. However, no method of internet transmission is 100% secure—please be cautious when sharing information.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. Customer and order information (such as invoices) may be kept for up to 6 years to comply with tax and legal obligations. Marketing and enquiry data is deleted or anonymised when it is no longer required or at your request, unless legal requirements require otherwise. We regularly review our retention periods and securely delete or anonymise data that is no longer needed.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

8. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:
The Bramble Patisserie
34 Wayland Close
Attleborough, Norfolk NR17 2EE
Email: thebramblepatisserie@gmail.com
Phone: 07522442809

By using our website or services, you agree to this Privacy Policy.